Prithiviraj S

Nandu’s Food Pvt Ltd — Technical Operations Manager (2025–Present)

• Centralized monitoring (zabbix)

• Desktop Application development

• Python script autoamtion

• jenkins jobs schedule

• Automated Reporting

• GLPL Ticketing Tool configuration

• EDC Machine intergration

• Manage production monitoring, alerts, and incident response to ensure high system availability and SLA compliance.

• Oversee cloud and infrastructure operations including servers, applications, networking, and security.

• Implement Python-based automation to reduce manual effort and improve operational efficiency.

• Perform root cause analysis for recurring incidents and drive long-term corrective actions.

• Coordinate with development, QA, and vendors while leading the TechOps team to ensure smooth deployments and stable operations.

• Reduced recurring production issues by implementing Python-based automation and monitoring enhancements.

• Improved system uptime and SLA compliance through proactive alert tuning and incident prevention.

• Built and enhanced operations dashboards providing real-time visibility to management.

• Improved operational SLA adherence to 99%, ensuring consistent on-time issue resolution over a three-month period.

• Implemented auto-escalation alerts, reducing communication delays and significantly improving response times.

• Reduced manual effort by 60% through API-based reporting, automated monitoring, and desktop automation tools.

BOSCH L.OS — Senior Technical Lead (2024–2025)

• SRE

• Grafana Dashboard Create & Monitor

• Synthetic monitoring Canaries

• ServiceNow (SNOW) ticketing tools

• Downtime reduced 95%

• Lead end-to-end technical operations L3 team for the BOSCH L.OS platform, overseeing incident management, RCA, performance optimization, and overall system stability.

• Drive seamless project onboarding while managing complex technical issues through advanced monitoring, proactive alerting, and detailed incident reporting categorized by severity, root cause, and resolution time.

• Conduct in-depth Root Cause Analysis (RCA) and configure AWS Synthetic Monitoring Canaries using CloudWatch and log-based analysis to eliminate recurring issues and ensure early failure detection.

• Design and deploy advanced Grafana dashboards to enhance observability, real-time tracking, and microservice-level analytics while promoting operational excellence through automation and performance tuning.

• Collaborate closely with Dev, QA, Cloud, and business teams to optimize workflows, strengthen system resilience, and implement proactive monitoring mechanisms that reduced downtime and prevented customer-impacting incidents.

• Implemented proactive measures that reduced downtime by 95%.

• Enhanced Operations Dashboard visibility, improving team efficiency.

• Reduced system downtime by 95% through proactive performance tuning and automation.

Shiprocket Omuni — Technical Ops Lead / Manager (2021–2024)

• Team Leadership and Collaboration

• Incident and Problem Management

• Intergration onboarding for a new project

• Reporting and Documentation

• Python Script Automation

• Problem Solving and Critical Thinking

• Service-Level Agreements (SLA)

• Jira service desk, Freshdesk Tickets Tool congiuration

• 98% recurring issues fixed

• Managed end-to-end application server production issues, performing detailed root cause analysis to ensure stability and prevent recurring incidents.

• Serve as the primary point of contact for clients or partners during on-boarding process and address any challenges or issues that arise during the integration process promptly and effectively

• Perform regression testing in pre-prod and ensure that any changes do not negatively impact existing systems

• Understand the technical aspects of the integration process, including data flows, APIs, and system configurations and Collaborate with technical teams to troubleshoot and resolve technical problems.

• Handled end-to-end integration for Myntra, Flipkart, and Amazon within the IMS ecosystem, including inventory data synchronization via OMUI, order processing through OMS, and timely invoice generation and delivery to clients.

• Collaborated with cross-functional teams to resolve critical issues, support product enhancements, and maintain seamless business operations.

• Supervised and guided application support teams, reducing recurring issues through strategic automation and process improvements.

• Implemented a cross-functional collaboration framework, improving communication between technical and product teams and achieving a 95% reduction in incident resolution time.

• Strengthened operational efficiency by leveraging Jenkins CI/CD automation, Kubernetes log monitoring and building a knowledge-sharing platform that enhanced collaboration and reduced troubleshooting time.

• Developed Python automation scripts and proactive monitoring dashboards that reduced daily ticket volume from 60+ to 20+, while cutting recurring issues by 98% and enabling 100% faster onboarding across teams.

• Implemented automation solutions that increased operational efficiency by 100%, significantly reducing manual effort for the 8-member support team and accelerating issue resolution.

• Enhanced CI/CD practices and cross-team collaboration, resulting in improved operational performance and a substantial reduction in Mean Time To Resolution (MTTR).

Arvind Internet Private Limited — Technical Support Engineer - II (2017–2021)

• CI/CD Pipeline Automation

• Kubernates Setup

• AWS (S3 Browser, EC2 Instance)

• Elasticsearch, Kibana

• Restful API’s

• SFTP & FTP Configurations

• Linux Commands

• Postman Setup

• Resolved complex application and integration issues through detailed RCA using Postman APIs, MySQL, Elasticsearch, Kibana, and Linux logs ensuring optimal performance and high availability.

• Developed and integrated Python + REST API automation scripts with Jenkins cron scheduling to streamline operational workflows and reduce manual intervention.

• Managed AWS EC2 instances, including deployment, configuration, optimization, and scalability improvements to support seamless cloud operations and documented technical solutions on Confluence and provided L2/L3 support for escalated issues, ensuring smooth operations and rapid issue resolution.

Arvind Internet Private Limited — Software Solution Engineer (2014–2017)

• Resolved complex application and integration issues through detailed RCA using Postman APIs, MySQL, Elasticsearch, Kibana, and Linux logs ensuring optimal performance and high availability.

• Developed and integrated Python + REST API automation scripts with Jenkins cron scheduling to streamline operational workflows and reduce manual intervention.

• Managed AWS EC2 instances, including deployment, configuration, optimization, and scalability improvements to support seamless cloud operations and documented technical solutions on Confluence and provided L2/L3 support for escalated issues, ensuring smooth operations and rapid issue resolution.